Motion Analytics offers custom proprietary AI deployments with transparent pricing. Each project includes a one-time setup fee for custom infrastructure build and security configuration, followed by monthly hosting and maintenance. All plans include private AI hosting, real-time inference processing, and technical support with zero data ever leaving your environment.
1. Professional Plan ($5,000 setup + $799/month). Perfect for growing teams deploying private AI on core workflows. Includes up to 5 AI workflow integrations, essential compliance configuration, monthly uptime monitoring, basic security reports, and email support with 24-hour response time during business hours (M-F, 9am-5pm EST). Enhancement requests are billable separately at $150/hour (2-hour minimum).
2. Business Plan ($9,999 setup + $1,999/month). Ideal for mid-market organizations. Includes comprehensive multi-system AI integration, advanced role-based access controls, bi-weekly performance optimization, quarterly compliance reviews, priority email support with 24-hour response time, and up to 5 hours monthly of minor updates and enhancements. Additional work billed at $125/hour.
3. Enterprise Plan ($19,999 setup + $3,999/month). For regulated enterprises requiring custom AI models and dedicated infrastructure. Includes full audit API access, white-label options, monthly strategic compliance consultation calls, dedicated account management, priority email support with 24-hour response time, and up to 15 hours monthly of updates, enhancements, and new capability development. Additional work billed at $100/hour.
4. What Constitutes a "Bug" vs. "Enhancement". A bug is defined as functionality that does not work as originally specified in the deployment scope. An enhancement is any new AI capability, security configuration change, or modification to existing functionality beyond the original scope — regardless of size or perceived complexity.
5. Change Request Process. All enhancement requests must be submitted in writing and approved with a time/cost estimate before work begins. Minimum billing increment is 2 hours. Rush requests (under 48-hour turnaround) incur a 50% premium.
6. Service Level Commitments. Response times begin when we receive your request during business hours. Emergency support (Enterprise plan only) covers critical system failures that prevent AI platform access. Non-critical issues follow standard response times outlined in your service agreement.
7. Termination and Transition. Monthly plans require 3-month minimum commitment, then continue month-to-month with 30-day written notice for cancellation. Upon termination, we provide a full infrastructure handover document and 30 days of emergency-only support to ensure a smooth and secure transition.
8. Pricing and Payment Terms. Setup fees are due upon contract signing. Monthly fees are billed in advance. Overages are billed the following month. Prices are subject to annual review with 60-day notice of any changes provided in writing.
9. Contact and Escalation. For support requests, email info@motionanalyticstech.com. For urgent Enterprise plan issues, use the emergency contact line provided in your service agreement.