Motion Analytics maintains clear payment and billing procedures to ensure smooth project execution and professional private AI service delivery. These policies apply to all deployments, implementation projects, and ongoing subscription agreements.
1. Accepted Payment Methods. We accept payments via bank transfer (ACH/EFT), business checks, and major credit cards (Visa, Mastercard, American Express). Credit card payments incur a 3% processing fee. International wire transfers are accepted with client responsible for all banking fees. Cryptocurrency and cash payments are not accepted.
2. Project Payment Schedule. Private AI deployment payments follow a milestone structure: 50% deposit required to begin infrastructure build, 30% due at deployment midpoint and security review approval, and 20% due upon final go-live and client acceptance. Deposits are non-refundable and must clear before work commences. Alternative payment schedules require written approval and may incur additional fees.
3. Invoice Terms and Late Fees. All invoices are due within 15 days of receipt unless otherwise specified in writing. Invoices unpaid after 30 days incur a 2% monthly service charge (24% annually). Private AI deployments may be suspended for accounts over 45 days past due. Collection costs and reasonable attorney fees for delinquent accounts are the client's full responsibility.
4. Recurring Subscription Billing. Monthly subscription plans are billed in advance on the same date each month. Professional ($799/mo), Business ($1,999/mo), and Enterprise ($3,999/mo) plans include hosting, security updates, and priority support. Annual prepayment discounts are available upon request. Failed automatic payments incur a $25 processing fee and may result in service suspension after 72 hours.
5. Change Orders and Additional Work. Change order invoices are due within 10 days and must be paid before additional implementation work begins. Rush deployments (less than 48-hour turnaround) require 100% prepayment. Emergency compliance support calls outside contracted hours are billed at premium rates with payment due within 7 days.
6. Expense Reimbursement and Third-Party Costs. Client pre-approval required for expenses over $100. Third-party infrastructure licenses, dedicated server costs, and external compliance audit fees are billed at cost plus 10% handling fee. On-site deployment travel expenses (if required) are billed at actual cost with full receipts provided.
7. Currency and Tax Handling. All fees quoted in Canadian Dollars (CAD) unless specified otherwise. HST/GST added to invoices for Canadian clients as required. US clients billed in USD at current exchange rates. International clients responsible for any applicable taxes, duties, or currency conversion fees incurred.
8. Invoice Disputes and Resolution. Invoice disputes must be raised in writing within 10 days of receipt with specific details provided. Undisputed portions must be paid on schedule during any active dispute. We investigate and respond to all disputes within 5 business days. Frivolous disputes may result in suspension of services and additional administrative fees.
9. Refund Policy and Service Credits. Deposits are non-refundable once infrastructure build begins. Service credits may be issued for verified service level failures under Business and Enterprise support plans. Refunds for completed work are not provided except where deliverables materially fail to meet agreed specifications. Contact info@motionanalyticstech.com for all payment and billing questions.